'Add Smilie'; $send_msg_label = 'Send Message'; $send_another_msg_label = 'Send Another Message'; $send_copy_label = 'Send a copy of this message to your email address'; $invalid_email_error_label = 'Invalid e-mail address entered.'; $invalid_security_error_label = 'Invalid security code entered.'; $empty_user_details_label = 'Please enter your name and email address.'; $rate_service_label = 'Rate Live Help Service'; $excellent_label = 'Excellent'; $very_good_label = 'Very Good'; $good_label = 'Good'; $fair_label = 'Fair'; $poor_label = 'Poor'; $rate_label = 'Rate'; $rating_thank_you_label = 'Thank you for your feedback. We appreciate your opinion and strive to improve your customer service experience.'; $closed_user_message_label = 'The support operator has closed this support request.'; $improve_service_label = 'To improve our customer service, please rate this chat session'; $ignore_user_message_label = 'Your request for support has been declined by our staff, please close the window or log-off from the Live Help system. You are not authorised to re-login to this Live Help service at this current time.'; $logout_user_message_label = 'The user has logged out of this support session.'; $print_chat_label = 'Print Chat'; $also_send_message_label = 'Feel free to email our staff if you are unable to access Live Help'; $cookies_error_label = 'Please Enable Cookies'; $cookies_enable_label = 'You will need to enable cookies to chat with a Live Help operator.'; $cookies_else_label = 'If you have cookies enabled within your browser please email support as there is an issue with the Live Help service/installation.'; ?>